Terms of service 

 ONLINE BOOKING AND/OR PAYMENT: Please note that you may book or pay for wash services using TLC website only if arrive in the vehicle which you have registered  

  1. CONTRACT

 1.1 Any person booking or receiving car wash services provided at this location (the “Site”) agrees to and is bound by these terms and conditions (“Agreement”). 

 1.2 A booking must be placed online with deposit payment of 10£-50£ or just visit us without booking waiting in a queue. We further reserve the right in our sole discretion to refuse to provide Services to you for any reason. 

 1.3 This Agreement may be varied from time to time by our posting new terms at the Site (or otherwise delivered to you), and any such changes will be applicable from the date posted. Your continued use of the Services constitutes agreement with and acceptance of any such amendments or other changes. 

  1. SERVICES

 2.1 We warrant that the Services shall: (a) materially comply with the relevant description(s) posted at the Site; (b) be carried out with reasonable care and skill; and, (c) comply with all applicable statutory and regulatory requirements. 

 2.2 We will make every effort to complete the Services on time in each instance, but there may be delays due to circumstances beyond our control in which case we will complete the Services as soon as reasonably possible. 

 2.3 We reserve the right to suspend the Services if we have to deal with technical problems, or to make improvements to the Service. 

  1. PRICES

 3.1 Payment must be made at the time the Services are delivered. Any amount not paid at such time may result in our retaining your vehicle pending payment in full. 

 3.2 Prices are as displayed on the “Service Menu” at the Site. Prices are subject to change and we reserve the right to change such prices at any time by posting new prices at the Site. All prices are inclusive of VAT . We shall determine the “size category” of your vehicle in our sole discretion. Car sizes are listed on website .

 

3.3  VEHICLES  NOT CLEANED REGULARLY, HEAVILY SOILED OR THAT REQUIRE ADDITIONAL HOOVERING DUE TO ANIMAL HAIRS WILL BE SUBJECT TO AN ADDITIONAL CHARGE. 

Customers will be informed of any surcharge before the service begins. 

  1. CHANGES and REFUNDS

 4.1 You may rearrange (or completely cancel) your wash using the “BOOKLY CUSTOMER CABINET “ page on our website only 12 h before to your booked time without incurring a charge. You’ll receive an email with your username and password when you book.

If you’d like a member of staff to make changes to your booking for you, a £5 fee will apply.

If you wish to rearrange (or cancel) with less than 12 h notice, you may do so, but you will be charged a ten pounds (10£) fee. 

  4.2 It may be possible to arrive at the car wash site up to 10 min late and, subject to availability, you may not be charged. However, if there is no availability, you will be charged a ten pounds (£10) fee. 

  1. LIABILITY

 5.1 You must remove from the vehicle any valuable items which are not connected to the vehicle. We will not be responsible for loss of or damage to any such items. Please do not ask our operators to remove or store any such items for you, as we can accept no responsibility or liability. 

 5.2 Before allowing us to begin providing the Services, you must tell us about any defects, damage or weakness in your vehicle which may affect the Services or are otherwise relevant. 

 5.3 Child seats must be removed and replaced by you, as our operators will not refit in any circumstances.Any shopping bags and other items must be also removed from the car by you to give us access for cleaning. If you do not prepare your car for cleaning, our operator will add an additional fee, not clean inaccessible areas or refuse service. 

 5.4 You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to valeting the vehicle. You understand that reasonable care will be taken of your vehicle whilst under our control but you understand that we will not be held responsible for damage that might occur to your vehicle when outside of the designated wash area. 

 5.6 We shall not accept responsibility for claims made after the vehicle has been removed from our designated wash area and/or parking facility.