Privacy policy

1. This Privacy Policy sets out how we will process the personal data you provide to us when using this website or application (individually or collectively, the “Site”) and/or the services provided through the Site (the “Services”). You are deemed to accept the terms of this Privacy Policy when you first use the Site. This Privacy Policy may be amended from time to time, and such changes will be effective on the date and time the amended Privacy Policy is posted on the Site. The Site and all its content are owned or controlled by ALTUENA.NET and TLCVALETINGCENTRE.CO.UK (Reades Lane Garage, Sonning Common, RG49LL).
2. To provide the Services, we need to collect and process certain personal data, including: name, address, date of birth, gender, email addresses and/or mobile phone numbers, IP addresses, information about your activities on the Site, and/or financial data. This information will be stored, along with any additional information you may provide to us from time to time, and will be used to provide the Services and any other services related to them. We may also use your personal data to analyze your use of the Website and/or to keep you updated on other products and services we offer. We make every effort to ensure the security of this information and prevent unauthorized access or unlawful use. We process all personal data in accordance with applicable data protection laws.

3. We may expand or reduce our operations from time to time, which may involve transferring certain departments or assets of our company to other entities, and, where appropriate, your data may be transferred to such third parties. Furthermore, we may periodically transfer your data to locations outside the European Economic Area, some of which may have different data protection laws than the UK or EU, or no data protection laws at all. In all such cases, we will only transfer such information to entities that comply with this policy and applicable law.

4. We may use “cookies” when you use the Website to avoid having to re-enter information on different occasions. This information is used to generate statistical reports about Website activity and allows us to tailor the Website to your interests. Examples include:
enabling our service to recognize your device so you don’t have to enter the same information multiple times for a single request;
recognizing that you may have already provided a username and password, so you don’t have to do so for every web page you request; and/or
measure the number of people using the Services to facilitate your use of the Services and ensure sufficient bandwidth for the speedy delivery of data to your web browser.
5. A “cookie” is a small amount of data sent from a server and stored on your computer’s hard drive. Most web browsers are automatically configured to accept cookies, but you can set your browser to reject cookies or ask the browser to indicate where the cookie has been installed. These settings are typically found in your browser’s “options” or “preferences” menu. Please note that we do not recommend disabling cookies when using the Website, as this may prevent you from using certain aspects of the Website.

6. If you wish to withdraw your consent to the storage and processing of your personal data (so-called “opt-out”), please contact us at office@tlcvaletingcentre.co.uk. Please be advised that if you withdraw your consent, we may not be able to provide the Services to you in full or at all.

7. Please note you have the right to request access to and rectification or erasure of Data or to object to or request the restriction of processing of your Data. If you do not want us to retain or use your Data in any way or at any time, you may withdraw your consent (i.e. “opt out”), by contacting us at office@tlcvaletingcentre.co.uk

8. Information about concerns or complaints may be made to the Information Commissioners Office in the UK via https://ico.org.uk/concerns. If you have any queries about this Privacy Policy or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at office@tlcvaletingcentre.co.uk

9. The CCTV recordings at TLC Valeting Centre store both video and audio for 30 days. These recordings are used solely for the safety of property, staff, and customers. Access to the recordings is restricted to authorized personnel only, and the online feed is not publicly accessible; it is used solely to monitor customer flow and provide assistance when needed.