CAR VALETING BERKSHIRE
TLC Valeting Centre Joins PickAFixer.com A Trusted Place for Customer Reviews At TLC Valeting Centre in Caversham, customer satisfaction
EXCELLENTTrustindex verifies that the original source of the review is Google. Great work and lovely staff. Really helpful. Really nice waiting garden and free coffeePosted on GoogleTrustindex verifies that the original source of the review is Google. Great service. High standard and work of quality.Posted on GoogleTrustindex verifies that the original source of the review is Google. Great service 😊Posted on GoogleTrustindex verifies that the original source of the review is Google. Excellent job! Will be coming back.Posted on GoogleTrustindex verifies that the original source of the review is Google. Recently booked our car in for a Mini-valet and was extremely happy with the service. The online booking system was very easy to use and the staff couldn't have been more friendly and efficient on the day. A fantastic carwash service so would definitely recommend.Posted on GoogleTrustindex verifies that the original source of the review is Google. Helpful staff. Excellent cleaning quality. Good waiting room.Posted on GoogleTrustindex verifies that the original source of the review is Google. I came here today for a quick exterior wash. First of all, I spent 10 minutes just standing in the queue while workers passed by without acknowledging me. When someone finally did, I was told I’d either need to wait 90 minutes or book in advance. The employee actually smiled while telling me, 'Customers who have booked are more important to us.' I’m not exaggerating—that is a literal quote. I might have considered coming back on Monday if they didn't work 'banker's hours' (9am–3pm). Furthermore, the website states deposits are non-refundable unless 24 hours' notice is given. How am I supposed to predict the rain 24 hours in advance? I can't comment on the quality of the wash since I didn't get one, but the customer service is hilarious. It’s a car wash, not a private bank. Edit: In response to the owner’s reply: the fact that you went to the length of reviewing security footage to 'prove' I only waited 4.5 minutes rather than 10 is quite revealing. It seems you care far more about being 'right' and proving a point than actually delivering service. As a first-time visitor, I had no reason to know your internal procedures or where your reception desk was located. A professional business would have simply apologised for the miscommunication and welcomed me back; instead, you’ve chosen to be defensive and hostile toward a potential customer. Perhaps you should focus on training your staff on basic customer service rather than monitoring the street for critics.Posted on GoogleTrustindex verifies that the original source of the review is Google. A fantastic customer service experience - exceptional finish! Very much recommend!Posted on GoogleTrustindex verifies that the original source of the review is Google. Superb experience here. Got my very dog haired children wrecked Mini ready to sell looking like a brand new car! Super positive and great ‘energy’ from all the staff too!Posted on GoogleTrustindex verifies that the original source of the review is Google. A great service and excellent job. They went the extra mile helping to remove a stubborn bumper sticker at no extra cost. Excellent business and people.
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