car cleaning caversham – Page 3 – TLC VALETING CENTRE

Friendly staff, reasonably priced and high quality work. Highly recommend their full range of services. They clearly know their craft and respect your car and paintwork.

Agnieszka Sowa

Great work and lovely staff. Really helpful. Really nice waiting garden and free coffee

Marcin N.

Great service. High standard and work of quality.

Miro Pavlov

Great service 😊

Dominik Trznadel

Excellent job! Will be coming back.

Claire McHugh

Recently booked our car in for a Mini-valet and was extremely happy with the service. The online booking system was very easy to use and the staff couldn't have been more friendly and efficient on the day. A fantastic carwash service so would definitely recommend.

James Freeman

Helpful staff. Excellent cleaning quality. Good waiting room.

Kira

I came here today for a quick exterior wash. First of all, I spent 10 minutes just standing in the queue while workers passed by without acknowledging me. When someone finally did, I was told I’d either need to wait 90 minutes or book in advance. The employee actually smiled while telling me, 'Customers who have booked are more important to us.' I’m not exaggerating—that is a literal quote. I might have considered coming back on Monday if they didn't work 'banker's hours' (9am–3pm). Furthermore, the website states deposits are non-refundable unless 24 hours' notice is given. How am I supposed to predict the rain 24 hours in advance? I can't comment on the quality of the wash since I didn't get one, but the customer service is hilarious. It’s a car wash, not a private bank. Edit: In response to the owner’s reply: the fact that you went to the length of reviewing security footage to 'prove' I only waited 4.5 minutes rather than 10 is quite revealing. It seems you care far more about being 'right' and proving a point than actually delivering service. As a first-time visitor, I had no reason to know your internal procedures or where your reception desk was located. A professional business would have simply apologised for the miscommunication and welcomed me back; instead, you’ve chosen to be defensive and hostile toward a potential customer. Perhaps you should focus on training your staff on basic customer service rather than monitoring the street for critics.